How often should FOH staff practice menu knowledge reviews?

Regular practice of menu knowledge reviews is crucial for FOH staff, as they serve as the face of the restaurant and are responsible for engaging with guests about the offerings. Practicing weekly or bi-weekly ensures that staff can confidently discuss the menu, including ingredients, preparation methods, and potential allergens. This level of familiarity enhances the guest experience, as patrons often rely on staff recommendations and insights when making dining decisions.

Additionally, consistent practice helps staff stay updated on any changes to the menu, ensuring that their knowledge remains current. It fosters a culture of continuous learning and improvement within the team, benefiting both service quality and customer satisfaction. By integrating menu reviews into regular routines, staff are better equipped to provide exceptional service.