What are the primary responsibilities of FOH staff?

The primary responsibilities of Front of House (FOH) staff revolve around customer interaction and service. This includes managing customer service, greeting guests, taking orders, and serving food and drinks. These tasks are essential for creating a welcoming atmosphere and ensuring that guests have a positive dining experience. FOH staff act as the face of the establishment, directly influencing customer satisfaction and overall impressions of the restaurant.

In contrast, other functions such as cooking meals, managing inventory, or cleaning the kitchen typically fall under the purview of Back of House (BOH) staff. The responsibilities related to handling business finances and accounting relate more to administrative roles rather than direct customer service. Staff scheduling and budgeting involve operational management, which while important, is distinct from the immediate responsibilities of FOH staff who interact directly with patrons.