What attitude should FOH staff maintain during service?

Maintaining a positive and helpful attitude during service is essential for Front of House (FOH) staff as it directly impacts the customer experience. A positive attitude ensures that customers feel welcomed and valued, which can significantly enhance their overall dining experience. FOH staff who exhibit a helpful demeanor are more likely to address customer needs proactively, provide recommendations, and resolve any issues efficiently, fostering a more enjoyable atmosphere.

The effectiveness of service is often tied to the emotional connection staff create with customers. A friendly, approachable attitude encourages open communication and makes customers feel more at ease, increasing the likelihood of repeat visits and positive reviews. This positive interaction not only benefits the customer but also reflects well on the establishment, contributing to a favorable reputation and potentially boosting business.