What does the term "upselling" mean in the FOH context?

In the context of Front of House operations, "upselling" refers to the practice of encouraging customers to purchase additional items or to opt for more expensive options, thereby increasing the overall sales volume. This technique is commonly used by servers and restaurant staff to enhance the dining experience while also boosting the restaurant's revenue.

Effective upselling can involve suggesting higher-priced appetizers, premium beverages, or desserts that complement the meal. This not only affects the restaurant's profitability positively but can also enhance customer satisfaction if the suggested items align with the customer's preferences.

The essence of upselling lies in skillful recommendations that align with the customer’s tastes and dining choices, helping them to discover new products they may enjoy. This builds a connection between the server and the guests, fostering a more engaging dining experience while supporting the establishment's bottom line.