What is the primary role of FOH staff during service?

The primary role of Front of House (FOH) staff during service is to ensure a positive dining experience for guests. This involves various responsibilities, such as greeting guests, taking orders, serving food and beverages, and attending to any needs or concerns that arise throughout their visit. Creating a welcoming atmosphere and providing exceptional service is vital for customer satisfaction and can significantly impact repeat business and overall reputation.

While preparing the kitchen for meals, managing inventory, and supervising kitchen staff are important functions in a restaurant, they are typically associated with Back of House (BOH) operations. FOH staff focus on direct interaction with guests, making their experience enjoyable and memorable, which is essential for the hospitality industry. This emphasis on guest experience is what sets the FOH role apart as a crucial component of the dining operation.