What should FOH staff do if they encounter a debate between guests regarding the bill?

When FOH staff encounter a debate between guests regarding the bill, remaining neutral and facilitating the split is the most appropriate response. This approach ensures that all guests feel heard and respected, allowing them to express their perspectives without escalating the situation. By facilitating the split, staff can help clarify any misunderstandings and guide the guests toward a solution, such as dividing the bill according to how they wish to settle up.

Remaining neutral is essential in these situations since taking sides could alienate one or more guests and potentially create an uncomfortable atmosphere. Encouraging guests to settle their debate outside is not a proactive solution and may leave guests feeling dismissed. Taking control and making a decision for them infringes on their autonomy and can lead to dissatisfaction with the service. Ignoring the situation entirely can lead to increased tension and dissatisfaction, as the guests may feel that their concerns were overlooked. Thus, effectively managing such disputes by remaining neutral and facilitating a resolution enhances the overall dining experience for all parties involved.