What should FOH staff do if they encounter a language barrier with a guest?

When FOH staff encounter a language barrier with a guest, employing translation tools and seeking assistance is the most appropriate response. This approach ensures effective communication, allowing staff to understand the guest's needs and preferences clearly. Using translation tools—like language apps or even printed materials—can facilitate interactions and enhance the guest experience. Furthermore, seeking assistance from team members who may speak the guest's language demonstrates a commitment to providing excellent service and inclusivity.

In contrast, ignoring the issue and continuing service can lead to misunderstandings and a negative experience for the guest. Asking the guest to find someone who speaks their language puts the burden on the guest and is not conducive to a welcoming environment. Providing a menu in multiple languages, while helpful, does not address the need for real-time communication and support throughout the dining experience. Thus, actively seeking solutions and assistance is the most effective strategy in overcoming language barriers and ensuring positive guest interactions.