Why is menu knowledge important for FOH staff?

Menu knowledge is essential for Front of House (FOH) staff because it directly impacts the guest experience. When staff members have a thorough understanding of the menu, they are equipped to provide accurate information about the dishes, including ingredients, preparation methods, and potential allergens. This knowledge allows them to answer questions confidently and accurately, which builds trust with guests.

Additionally, FOH staff can make informed suggestions for food and drink pairings, enhancing the overall dining experience. For instance, if a guest is unsure about what to order, a staff member who knows the menu well can recommend dishes that complement each other, creating a more enjoyable meal for the guest. This personalized service can lead to higher satisfaction, repeat business, and positive reviews, ultimately benefiting the establishment.

In contrast, memorizing all recipes is not practical for FOH staff, as they are not typically involved in food preparation. Improving cooking skills is not a primary responsibility of FOH staff; their role focuses more on service and customer interaction. While pricing knowledge is relevant for understanding the business side of operations, it does not directly contribute to enhancing the customer experience in the same way that menu knowledge does.